This Shipping Policy applies to orders placed on urbankickshop.com, operated by Nexora Virex OÜ.
1. Delivery countries
We ship footwear and related products to countries where delivery is available at checkout. If a country or address is not available during checkout, we may not currently be able to deliver there.
2. Processing time
Orders are reviewed and processed during business days after payment confirmation. Typical processing time is 1-3 business days before dispatch, although this may vary during high-demand periods, supplier delays or public holidays.
3. Estimated delivery time
Estimated delivery within Europe is usually 3-10 business days after dispatch, depending on the destination country, courier network and local delivery conditions. Delivery estimates are not guaranteed delivery dates.
4. Shipping costs
Shipping costs, if any, are displayed at checkout before the order is placed. The customer can review the total price before completing payment.
5. Tracking
Where tracking is available, tracking details are sent by email after dispatch or once the logistics provider makes the tracking number available. Tracking updates may take time to appear after the number is created.
6. Address accuracy
The customer is responsible for providing a complete and accurate delivery address, phone number and email. We are not responsible for delays or failed deliveries caused by incorrect, incomplete or outdated information provided at checkout.
7. Delays
Delivery may be delayed due to courier volume, customs checks where applicable, local holidays, weather, address issues, security checks or other circumstances outside our control. If a parcel appears unusually delayed, contact us at [email protected] with your order number.
8. Undeliverable or uncollected parcels
If a parcel cannot be delivered because the address is incorrect, the recipient is unavailable, or the customer does not collect the parcel, the order may be returned to sender. Where permitted by law, return shipping, reshipping or handling costs may be deducted from any refund.
9. Damaged or missing parcels
If a package arrives visibly damaged or appears lost, contact us as soon as possible with the order number, photos where relevant and any tracking information. We will review the case with the logistics provider and provide the next step.